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AI agents

The work gets done.
The control stays yours.

Routes, billing, follow-up, and work orders. Give the routine work to Tide, and keep the decisions that need you.

Self-service setup. No subscription. No contract.

tide●Agent activityIllustrative activity

Good morning

A head start.
Before your first stop.

Routes prepared

Scheduling agent

Ready
Invoices drafted

Billing agent

Prepared
Repair work order

Work Order agent

Your review
Every action has a record.
You hold the switch.

Activate agents when you’re ready.

Illustrative product view

Already at work with

  • Paradise Pools
  • Azul Pools
  • The Pool Doctors

Less chasing.

Agents keep routine back-office work moving.

Nothing hidden.

Every action is recorded with its context and reasoning.

Your judgment.

Set the boundaries. Approve the decisions that matter.

Autonomy, on your terms

Your business. Your go-live switch.

Start with autonomy off. Choose what to activate and the confidence thresholds that decide what needs your attention.

Bring your business to Tide
  1. Choose your boundaries

    You decide which agents go live and what they can do.

  2. See what happened

    The Pulse timeline and approval ledger show the work.

  3. Make the call

    Review exceptions in the Swimlane. AI drafts customer messages; humans send.

The details, when you need them

Meet your back office.

Take a closer look at what’s included.

Explore platform & trust
Scheduling & Route

Builds tomorrow's routes every hour from your templates and due service plans. When a tech calls out, it computes the smallest possible reassignment and never touches work in progress.

  • Auto-generates tomorrow's routes hourly from templates and service plans due for a visit
  • Geometric route optimization by drive time and location
  • On a callout, cancellation, or emergency: a minimal reassignment plan that never touches in-progress work
  • Confidence thresholds decide what runs on its own and what waits for you

Your control: Every action logged with its reasoning

Billing & Collections

Generates recurring invoices on your billing day, sends the ready ones, and works receivables on a day-3-to-28 ladder that treats a behind customer as one relationship, not per-invoice spam.

  • Recurring invoices generated on your billing day, prepaid or arrears
  • A five-step dunning ladder from a day-3 friendly nudge to a day-28 owner escalation
  • Autopay enrollment nudges after great visits
  • Billing insights: anomalies, risks, and opportunities, surfaced weekly

Your control: Day-28 escalations always require your approval; the Go-Live switch defaults off

Customer Communication

Reads every inbound text, email, and portal message with full account context, classifying intent, sentiment, and urgency, and escalating the ones that need a human.

  • Every inbound SMS, email, and portal message classified with full account context
  • Urgent messages escalated to a human immediately
  • Proactive touches: tech-en-route texts, post-visit service reports with one-tap rating links
  • Weather and equipment alerts before the customer has to ask

Your control: Nothing auto-sends to customers. AI drafts, humans send

Review & Reputation

Asks only happy, paid-up customers for reviews after a pristine visit. Watches your Google reviews hourly, analyzes sentiment, and drafts responses for your approval.

  • Smart targeting: review requests go only to happy, current, paid-up customers after a pristine visit
  • Google reviews pulled hourly with AI sentiment and theme analysis
  • Responses drafted for you; approved replies published back to Google
  • Trends surfaced so you hear a complaint pattern before it costs you customers

Your control: Negative reviews are always human-approved and signed by the owner

Work Orders

Turns technician-reported field issues into draft work orders, filtering non-actionable observations and queueing them for the office to price.

  • Field issues become draft, unpriced work orders automatically
  • Notes translated where needed, non-actionable observations filtered out
  • The office gets an email with the draft ready to price and send

Your control: Drafts only, never customer-visible until the office acts

Translation

Continuously translates field notes for reports, emails, and work orders, so the office and the customer always read them in their language. Originals are always preserved.

  • Field notes get translated companion fields, continuously
  • Reports, emails, and work orders always read clean for the office and the customer
  • Original notes preserved untouched

Your control: Fully automatic; nothing is overwritten

Your next chapter

More time for your business.
And for you.

Start on your own. No credit card. No contract.