# The agent workforce

> The back-office AI agents that run a pool service business, and the human oversight model that keeps owners in control.

### Scheduling & Route

Builds tomorrow's routes every hour from your templates and due service plans. When a tech calls out, it computes the smallest possible reassignment and never touches work in progress.

Human control: Every action logged with its reasoning.

### Billing & Collections

Generates recurring invoices on your billing day, sends the ready ones, and works receivables on a day-3-to-28 ladder that treats a behind customer as one relationship, not per-invoice spam.

Human control: Day-28 escalations always require your approval; the Go-Live switch defaults off.

### Customer Communication

Reads every inbound text, email, and portal message with full account context, classifying intent, sentiment, and urgency, and escalating the ones that need a human.

Human control: Nothing auto-sends to customers. AI drafts, humans send.

### Review & Reputation

Asks only happy, paid-up customers for reviews after a pristine visit. Watches your Google reviews hourly, analyzes sentiment, and drafts responses for your approval.

Human control: Negative reviews are always human-approved and signed by the owner.

### Work Orders

Turns technician-reported field issues into draft work orders, filtering non-actionable observations and queueing them for the office to price.

Human control: Drafts only, never customer-visible until the office acts.

### Translation

Continuously translates field notes for reports, emails, and work orders, so the office and the customer always read them in their language. Originals are always preserved.

Human control: Fully automatic; nothing is overwritten.

## Human oversight

Autonomy ships with the Go-Live switch off. Owners set confidence thresholds that decide what runs alone and what waits; everything needing attention lands in one urgent-first triage queue, and every action sits in an approval ledger with its reasoning. Customer-facing messages are drafted by AI and sent by humans.

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